PURPOSE-BUILT FOR HEALTHCARE & CLINICS

Stop guessing what your
patients really experience

AI-powered polling for clinic administrators, hospital patient experience teams, and healthcare networks. Real-time patient feedback, staff insights, and CAHPS-aligned measurement — in days, not months.

Patient feedback shouldn't arrive months too late

Most healthcare systems rely on quarterly CAHPS surveys and slow comment card processes. By the time results come back, months have passed — and the insights are already stale. Your patients have real, actionable feedback about wait times, communication, care quality, and the healthcare experience. You need the right way to ask, and the speed to act.

20%
Avg patient survey response rate*
$1.5M
Avg revenue impact of patient satisfaction drop*
3–4 min
Typical survey completion time
1 week
From discharge to actionable insights
* Industry estimates based on healthcare research. Bottom two stats reflect typical Achromic poll performance.
How it works
01🎯

Describe your goal

Tell the AI what you want to learn — "How is our telehealth experience?" — or pick a pre-built healthcare template like patient experience, staff feedback, or service expansion.

02🤖

AI builds & distributes

AI designs CAHPS-aligned methodology, writes questions, adds attention checks, and reaches your patients via post-discharge SMS, email, portal, waiting room QR, telehealth follow-up, or research panels.

03📊

Get actionable insights

AI analyzes every response — including open-ended text — and delivers themes, sentiment, cross-tabs by clinic/provider, and dashboards that help you improve CAHPS scores and patient retention.

AI-Powered Poll Builder

Describe your goal. AI builds the poll.

Choose a healthcare-specific template or type your research objective. AI handles the rest.

Achromic AI
HEALTHCARE TEMPLATES

CAHPS-style surveys measuring wait times, staff communication, care quality, and facility cleanliness — the metrics that directly impact reimbursement rates and patient retention.

Why Achromic

Simple enough for any clinic team. Smart enough to improve CAHPS.

Replace quarterly surveys and comment cards with AI-powered polls that capture the "why" behind every patient rating — and surface issues before they impact reimbursement and retention.

Live in 5 Minutes

Describe your goal in plain English. AI builds the methodology, writes the questions, selects the audience, and launches — no survey design expertise needed.

NO EXPERTISE NEEDED
🛡️

AI-Guarded Quality

Leading questions, biased scales, double-barreled items — the AI flags and rewrites common polling mistakes before they corrupt your patient data.

ERRORS CAUGHT AUTOMATICALLY
📊

Live Dashboard

Watch responses stream in real-time. Sentiment, themes, and cross-tabs by clinic update as every new answer arrives — no waiting for monthly reports.

REAL-TIME INSIGHTS
💰

Fraction of the Cost

Traditional CAHPS surveys run $30K–$75K and take months. Achromic delivers comparable insights from $0 (free tier) to a few hundred dollars — in days.

10-50x CHEAPER
Reach Your Patients

6 channels. Capture feedback at every touchpoint.

From post-visit SMS to waiting room QR codes — reach patients when their experience is freshest and their feedback is most valuable.

💬

Post-Visit SMS

Automated text sent hours after discharge or visit. High response rates, minimal friction — patients answer on their phone while the experience is fresh.

AI-MANAGED
🌐

Patient Portal Embed

Embed polls directly in your patient portal or practice management system. Self-serve for patients to complete during login or after visit summary review.

SELF-MANAGED
✉️

Email Follow-Up

Integrate with your EHR patient list. AI optimizes send time and subject lines to maximize open rates from recent patient visits.

SELF-MANAGED
🔗

Waiting Room QR/Tablet

Place QR codes or tablets in waiting rooms. Patients scan and share feedback before or after their visit — no friction, no contact needed.

SELF-MANAGED
🤖

AI Voice Follow-Up

Conversational AI calls patients post-discharge. Natural, empathetic tone — ideal for capturing detailed feedback on care quality and patient outcomes.

AI-MANAGED
👥

Research Panel

Access 200K+ vetted respondents for community health needs assessments and market research. Poll your target demographic on health priorities and service gaps.

RESEARCH PANEL
How responses flow into your dashboard
💬 Post-Visit SMS+🌐 Patient Portal+✉️ Email+🔗 Waiting Room+🤖 Voice+👥 Panel📊 Live Dashboard
Live Dashboard

Watch insights appear in real time

Every response feeds a live analytics dashboard — sentiment, themes, trends, and cross-tabs by clinic update instantly. No spreadsheets, no quarterly reports.

SENTIMENT ANALYSIS

Overall Patient Sentiment

77%
POSITIVE
Positive — 77%
Mixed — 15%
Negative — 8%
AI THEME EXTRACTION

Top Themes from Patient Feedback

Wait Times
28%NEG
Provider Communication
24%POS
Scheduling Ease
19%MIX
Staff Friendliness
22%POS
WORD CLOUD

Most Frequent Terms

wait timefriendlycleanschedulingtelehealthparkingbillingnursesfollow-uppharmacyreferralscommunication
RESPONSE TIMELINE

Responses Over Time

Day 1Day 7Day 14
📬 2,150 total responses⏱ Avg 3.5 min completion📈 94% completion rate
The Bottom Line

Turn patient feedback into healthcare impact

Every insight from your polls connects directly to a care quality, retention, or reimbursement decision that impacts your bottom line.

Improve CAHPS Scores

Real-time patient feedback directly impacts your CAHPS metrics and reimbursement rates. Fix issues faster, improve care experience, and protect your Medicare revenue.

🏥

Reduce Patient Leakage

Patients stay in-network when they feel heard. Use feedback to improve experience, address pain points, and increase patient retention and lifetime value.

👥

Prevent Staff Burnout

Monitor staff wellbeing and culture in real-time. Early warning signals help you identify retention risks, improve working conditions, and maintain quality care delivery.

What You Can Learn

Real scenarios, real impact

Here's how data-driven polling transforms healthcare decision-making — from patient experience to community health assessment.

Patient Experience Turnaround
Multi-Clinic Network · 12 locations
The Scenario
A 12-clinic network saw CAHPS scores declining quarter-over-quarter, but management couldn't pinpoint whether issues were wait times, staff communication, billing, or care quality. Quarterly CAHPS reports came 3 months late, making it hard to fix problems quickly.
The Approach
Deployed real-time SMS surveys at discharge, reaching 100+ patients per clinic per week. AI theme extraction identified root causes within days, not months. Cross-tabbed results by location, provider, and patient age.
What AI Surfaces
Data revealed "wait time" was the dominant driver of low scores at 8 of 12 locations, while 4 clinics had staffing/communication issues. One location had billing confusion as the top complaint. The network implemented location-specific fixes: expanded evening hours at high-traffic clinics, added staff at others, and improved billing transparency. CAHPS scores recovered to target within 8 weeks.
Pain points
What you learn
2,000–4,000
Typical responses
1–2 weeks
Turnaround
Higher CAHPS
Industry impact
Pricing

Start free. Scale with data.

Works for a single clinic or an entire health system. First poll is free.

FREE
$0
Test with one clinic. 1 poll, 25 responses.
1 AI-powered poll
25 text responses
AI insights & theme extraction
SMS distribution
Start Free
POPULAR FOR HEALTHCARE
PRO
$99/mo
Unlimited polls, all channels, panel access.
Unlimited AI polls
500 responses/mo included
SMS + Email + Portal + QR + AI Voice
Audience+ panel ($5.95/resp)
Multi-clinic benchmarking
CAHPS cross-tabs & trends
Start Pro Trial →

Your next care improvement should be
data-driven

Try it free — no credit card required. Your first poll is on us.

Create Your First Poll →
A note on HIPAA: Achromic is built for patient-experience and operational feedback, not for collecting protected health information (PHI). Polls should not request diagnoses, treatment details, or other PHI, and Achromic does not offer BAAs at this time. For research involving PHI, consult your compliance team first.